Once the seller has confirmed acceptance of the buyer's order, the seller will endeavor to dispatch the buyer's order within 3-7 business days unless a different time frame is specified in relation to a particular product. If the seller is unable to dispatch the buyer's order within the time frame specified the seller will endeavor to contact the buyer and advise the buyer of the expected dispatch date.
The seller reserves the right to dispatch the buyer's order in one delivery or by installments. Failure to deliver any installment shall not entitle the buyer to repudiate the contract as to any installments already delivered. The buyer may cancel any undelivered installments up until the installment is confirmed.

Any quotations of delivery times by the seller are made in good faith but are estimates and the seller shall not be bound by such quotation and the seller will not be liable for any loss, expense, or other damage caused by any delay in delivery.

The buyer may specify delivery instructions for an order (for example, the buyer may authorise the delivery agent to leave the products in a specified location if the buyer will not be at the delivery address). The seller will not be responsible for any order that is delivered in accordance with the buyers delivery instructions.

Goods supplied in accordance with the buyer's order can only be returned with the express approval of the seller.

Requests to return goods must be submitted within 10 days from the date of shipping and the original invoice number must be quoted.
Where goods are accepted (for credit or refund at the sellers discretion) they must be delivered at the buyer's expense into the seller's store or warehouse in original condition and packaging. Once product is opened, it is the property of the buyer. Returned products are the buyer's responsibility until they reach the seller. The seller shall not be responsible for misdirected shipments or products lost or damaged in transit.
The seller reserves the right to levy a restocking fee against any returns the seller may agree to accept. Such fees may be up to 15% of the invoice priced and levied at the seller's absolute discretion.
Any refunds (at the sellers discretion) will be refunded in the form of the original payment method used by the buyer.

You must have a valid contact lens prescription and have attended all your follow up appointment and must be wearing your contact lenses as directed by your eye health professional. Your eye health is paramount to us, as contact lenses worn incorrectly can cause irreversible damage.
Contacts.net.nz Ltd reserves the right to decline any contact lens order if we suspect that the information you have provided us is not in accordance with your valid prescription.

Except where specifically stated in relation to a particular product, the prices for the products are stated and are payable in New Zealand dollars (NZD). Any currency conversion will take place online at the rate applicable at the time of purchase. The seller may vary any prices on the seller's website at any time and without notice to the buyer.

By completing the secure payments part of the website, you agree that you are the person responsible for the credit card and accept all charges incurred.

All orders are subject to the availability of products. If for any reason a product is not available, the seller will endeavor to notify the non-availability on this website. The seller may revise the range of products or the specification of any product at any time and without notice to the buyer.

Where products are listed on the seller's website with an incorrect price or with incorrect information, the seller reserves the right to cancel the buyers order (regardless of whether the buyer has made payment for that order). Where the buyer has already made payment for an order that is subsequently canceled by the seller, the seller will refund the amount paid by the buyer in relation to that order.

The seller may cancel the buyer's order any time prior to our order confirmation. Any variation, waiver or cancellation of the buyer's order shall have no effect unless accepted in writing by the seller. Where the seller accepts cancellation the seller may levy a handling charge of up to 15% of the price.

Remember, your eye health is paramount to us. ALWAYS get your eye health check ups as recommended by your eye health professional. With regards to contact lens wearers, usually this is an annual check up but if you are not a frequent contact lens wearer, some optometrists will recommend 1-2 yearly check ups. If you cannot understand your contact lens prescription or the registration/ordering process, please email or contact us and we can request your valid contact lens prescription from your eye health professional.